Absolutely. All our staff undergo thorough background checks and extensive training in professional cleaning techniques, safety protocols, and customer service.
Is MCG bonded and insured?
Yes, we are fully bonded and insured. This provides peace of mind that you and your property are protected in the unlikely event of any accident or damage.
Will the same cleaner or team come to my location every time?
We make every effort to ensure consistency by sending the same team to your location, as this helps them become familiar with your specific needs and preferences.
How do you ensure the quality of your cleaning services?
We use a structured checklist for every cleaning and follow a strict quality control process. Your feedback after each service is highly valued and helps us maintain our high standards.
Service & Scheduling
What service areas do you cover in Tucson?
We proudly service the greater Tucson area, including surrounding communities like Oro Valley, Casas adobes, Marana, Vail, Sahuarita, and Catalina Foothills, Green Valley, Corona De Tucson.
Do you offer residential and commercial cleaning?
Yes, we provide professional cleaning for a variety of properties, including residential homes, apartments, offices, medical facilities, etc.
What types of cleaning services do you offer?
Our services include standard recurring cleanings (weekly, bi-weekly, monthly), deep cleans, move-in/move-out, holiday cleaning and specialized post-construction cleaning.
How long does a cleaning session typically last?
The duration varies based on the size of the property and the type of cleaning required. We can provide an estimated time during your free, no-obligation quote.
What is your cancellation or rescheduling policy?
We typically require a 24-hour notice for any cancellations or changes to your scheduled appointment to avoid a cancellation fee.
Do you offer carpet, Saltillo floor tile , floor waxing ?
yes, we have our professional floor technician.
Products & Equipment
Do I need to provide cleaning supplies or equipment?
No, our professional team brings all the necessary high-grade equipment and supplies, including HEPA-filtered vacuums and industry-approved Ecolab products.
Do you provide Material Safety Data Sheets (MSDS) for your products (for commercial and residential clients)?
Yes, our crews can provide a MSDS list upon request to ensure you are aware of all products used on your facility.
How do you determine the cost of your cleaning services?
Pricing is based on factors like the size and condition of your space, the type of service (standard vs. deep clean), and the requested frequency. We offer a free estimate tailored to your specific needs.
What payment methods do you accept?
We accept various convenient payment methods, which may include cash, checks, major credit cards, and/or digital payments. Payment is typically due at the time of service.
Do I need to be home during the cleaning appointment?
No, you do not. Many of our clients prefer to provide us with a key or access code so they can return to a wonderfully clean space.
How should I prepare for a cleaning service?
To allow us to clean most efficiently, we ask that you pick up any clutter, personal items, toys, or clothing before our team arrives.
